A message from Catholic Charities CEO, Anita Hassell



To Our Valued Community,


We are several months into what can only be described as truly extraordinary times.  The COVID-19 pandemic has created unexpected challenges impacting our daily lives in a myriad of ways. Throughout this difficult time, Catholic Charities has been blessed by tremendous community support.   We want to thank you for your support as we continue to find a balance between the magnitude of this pandemic and providing the much-needed services to our community.


COVID-19 has forced many organizations to rethink the way they operate, and Catholic Charities was not exempt from this new reality.  Using guidance provided from the CDC, the State of Florida and local governments, Catholic Charities took quick action to adjust, keeping staff and clients safe while continuing to provide critical services.  Most of our staff have been moved to virtual work.  For the services where we cannot work virtually, such as our food pantries, we have established safety protocols, which include the mandatory use of masks, physical distancing, temperature checks, and enhanced cleaning procedures.  


Moving forward we will continue with our new safety practices to help ensure the safety of our staff and clients.  Our leadership meets on a regular basis to assess our practices and to discuss plans for moving to a “new normal”.  As we continue to adapt to our new reality, we will continue to provide information and updates, as necessary.  Our thoughts and prayers are with the people affected by COVID-19 and the essential workers providing much-needed services.  Be encouraged with the knowledge that you are not alone, and that “God is our refuge and strength, a very present help in trouble” (Psalm 46:1). Living in times of uncertainty is never easy. But in the face of trials such as the current pandemic, courageous and compassionate people shine. As we continue our mission of Transforming Lives, know that we are grateful for your support.    



Anita Hassell, MBA

Chief Executive Officer and Diocesan Director


Frequently Asked Questions


How is Catholic Charities ensuring the safety of its staff and clients?

  • Virtual Work: Catholic Charities has shifted all nonessential employees to working virtually.  

  • In-Person Work:  When virtual work is not possible we have established the following procedures:  

  • Enhanced Cleaning:  Additional and enhanced cleaning is taking place in common spaces and areas where there are frequently touched surfaces, including hallways, stairways, and restrooms.  

  • Client Safety:  Masks are required for clients receiving in-person services.  Masks are provided to those who need masks. 

  • Hand Sanitizer: Hand sanitizer and disinfectant is available at all locations.


What if I have concerns about COVID safety at Catholic Charities?

  • Staff and clients should take immediate concerns to the Regional Directors' attention.  


How are decisions being made about reopening? 

  • Catholic Charities’ leadership is closely monitoring and following developments related to COVID-19 and will continue to make well-informed decisions regarding providing operations.



When with Catholic Charities return to normal operations?

  • At this time, we do not have a time frame for when normal operations will resume.  

Contact Us

Catholic Charities

Jacksonville Regional Office

40 E. Adams St., Suite 320
Jacksonville, FL 32202

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For emergency financial assistance, call United Way by dialing 2-1-1

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